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FAQ2020-09-20T07:24:12+00:00
Why has my floor changed colour?2020-10-17T08:41:14+00:00

There are numerous reasons why your floor changed colour. Read on to discover the possible causes, and how to overcome changes to colour.

Possible causes:

  • No blinds installed
  • Floor exposed to direct sunlight for long periods of time
  • Rugs and mats have been left in the same position for longer periods of time

Overcoming the problem:

  • Install blinds to protect the floor from direct sunlight
  • Move rugs regularly

General information:

Overtime with oxidisation and especially with exposure to direct sunlight, floors (including carpets) begin to change colour. In this instance, there was a rug covering one section of the floor, while the rest of the area was exposed to direct sunlight through wall-to-floor windows with no window coverings installed.
As a result, this floor darkened with this exposure, just as we would if we spent days on end in the sun!

This is not a manufacturing defect and is a natural reaction of the floor when exposed to such conditions.

Please refer to our care and maintenance guidelines for each product for more detailed information on the effects of direct sunlight and how to protect your floor.

 

Why choose Clever Choice2020-08-26T07:59:44+00:00

Life is full of choices and Clever Choice chooses to supply superior flooring products, so you can have confidence when you lay a Clever Choice Floor for home, work or play.

There are cheaper floors, but they are not the same density nor have the same stability and durability as our award winning High Density Clever Choice Design Floors.

We would like you to enjoy the best quality floors available in Australia, that offer the highest quality and real value for money.

Boutique distribution Australia-wide will ensure we continue to offer the highest quality customer service, bringing our design floors to your home.

 

Why are there scratches on my floors?2020-10-17T08:38:39+00:00

There are numerous reasons why your floors would be showing scratches. Read on to discover the possible causes, and how to avoid your floors being scratched.

Possible causes:

  • Heavy Furniture being dropped or dragged along your floors
  • Chair and lounge legs being moved and dragged around
  • Pets claws are not trimmed regularly
  • Dirt and grit being walked in to house, scratches to coating in flooring

Overcoming the problem:

  • The best treatment for scratching is prevention
  • Using felt protective pads (not rubber) on legs of furniture
  • placing rugs under swivel chairs at desks
  • removing shoes before entering the home
  • keeping pets’ claws trimmed
  • regularly cleaning and replacing the brush on your vacuum cleaner
  • Utilising certain products such as Bona Wood Floor Refresher and Gilly Stephenson’s products can help to renew your floor and reduce the appearance of scratches.

General information:

The myth that hard floor coverings don’t scratch has been proliferated too widely. Even laminate floors and tiles can scratch! While Clever Choice products have a scratch-resistant wear layer, like any hard floor covering, they are not 100% scratch proof.

Scratching occurs when something has been dragged across the floor, which has scratched or damaged the coating of the floorboards. Grit and dirt from shoes that are brought in and scraped along the floor is one common cause of fine scratches to floor coverings.

When damaged, the UV-resistant polyurethane coating on Clever Choice products reflects light, giving scratches their notorious white appearance.

This is not a manufacturing defect and is a natural reaction of the floor when exposed to excess moisture.

Please refer to our care and maintenance guidelines for each product for more detailed information on the effects of moisture and how to protect your floor.

 

Why are my floors lifting and experiencing vertical movement?2020-10-17T08:40:18+00:00

There are numerous reasons why your floors would be lifting and experiencing vertical movement. Read on to discover the possible causes, and how to overcome lifting and vertical movement.

Possible causes:

  • Installed outside guidelines
  • Installed outside guidelines and without trims
  • Moisture

Overcoming the problem:

  • Rectify installation so it is in accordance with guidelines.
  • Ensure expansion gaps and trims are used as specified.
  • Refer to FAQ for how to manage moisture.

General information:

Bamboo, oak and timber floors are natural products that respond and react to the environments in which they are installed. This means they absorb and release moisture, expand and contract with hot and cold temperatures and move and adjust naturally to varying environmental conditions.

When installing these products, as well as laminate floors, it is important that installation guidelines are followed closely. The use of gapping around the perimeter and expansion trims is essential for ensuring the floor performs at its best. These expansion gaps and trims allow the floor to react naturally to its environment and minimise the visual effects of it doing so.

When expansion gaps and trims are not correctly used, it creates pressure on the floor and the boards push together, causing vertical movement in extreme cases.

This is not a manufacturing defect and is a natural reaction of the floor when installed outside guidelines.

Please refer to our care and maintenance guidelines for each product for more detailed information on the effects of moisture and how to protect your floor.

 

Why are my floors gapping?2020-10-17T08:39:09+00:00

There are a couple of reasons why your floors would be gapping. Read on to discover the number 1 possible cause, and how to overcome gapping in floors.

Possible causes:

  • Installed outside guidelines without trims

Overcoming the problem

  • Rectify installation so it is in accordance with guidelines. Ensure expansion gaps and trims are used as specified.

General information:

Floating floors have a specified “raft size”. This is the maximum area (L x W) over which a floating floor can be laid before an expansion trim is required.

Some people opt not to have trims installed, due to aesthetics, however, what looks worse than a trim is a gap!

As floating floors react naturally to their environments, expansion trims and trims in doorways allow the floor in different rooms to naturally move and adjust separately. So if conditions change in one room, only the flooring in that room is affected.

If an area larger than the specified raft size installed without the use of trims, natural gaps often appear in between boards where a trim would be required.

This is not a manufacturing defect and is a natural reaction of the floor when installed outside guidelines.

Please refer to our care and maintenance guidelines for each product for more detailed information on the effects of moisture and how to protect your floor.

Why are my floors cupping and warping?2020-10-17T08:40:47+00:00

There are numerous reasons why your floor would be cupping, darkening, and warping. Read on to discover the possible causes, and how to overcome cupping, darkening, and warping.

Possible causes:

  • Moisture

Overcoming the problem:

  • Find and eliminate the source of moisture.
  • Wipe up any spills or messes immediately.
  • Install a dehumidifier if the relative humidity is above the recommended range.

General information:

Bamboo, oak, and timber are all-natural products. This means they respond and react to their environments, including absorbing and releasing moisture.
Even laminate floors behave this way because of their Medium Density Fibreboard (MDF) cores.

When a floor takes on moisture, it begins to swell. Moisture can cause cupping, the appearance of dark patches, warping, and in extreme cases, vertical movement.

This is not a manufacturing defect and is a natural reaction of the floor when exposed to moisture.

Check with your insurance company if your water damage is covered. Dishwasher, washing machine, and other appliance leaks are generally covered by insurance.

Please refer to our care and maintenance guidelines for each product for more detailed information on the effects of moisture and how to protect your floor.

 

Why are my floors blistering?2020-10-17T08:39:33+00:00

There are numerous reasons why your floors would be showing blisters. Read on to discover the possible causes, and how to overcome blistering floors.

Possible causes:

  • Moisture

Overcoming the problem:

  • Identify and eliminate the source of moisture such as leaks
  • Refer to FAQ for how to manage moisture.

General information:

Moisture can have varying effects on the flooring. When a floor is exposed to a large amount of moisture for a prolonged period of time, blistering can occur.

The blistering appearance is produced by the board trying to expel and release the moisture. Sunlight and warm conditions can also draw the moisture to the surface of the board, where it creates a blister in the coating as it tries to escape.

Often this occurs near wet areas such as bathrooms or laundries or near windows where water has entered and affected the flooring.

This is not a manufacturing defect and is a natural reaction of the floor when exposed to excess moisture.

Please refer to our care and maintenance guidelines for each product for more detailed information on the effects of moisture and how to protect your floor.

 

Who is Clever Choice?2020-08-26T07:59:21+00:00

Paxwood Pty Ltd t/a Clever Choice Design Floors is a hardwood flooring company with over 15 years’ experience in the industry.

Clever Choice is dedicated to providing high quality alternative and sustainable hardwood flooring. We are an environmentally friendly company and take steps to minimise our carbon emissions throughout the entire manufacturing process, while ensuring the high standard of quality is upheld in all our products.

Clever Choice is a recognized market leader as a supplier of superior quality bamboo, Oak, Laminate & composite decking. The “Clever” brand is respected as high quality, and has been specified and installed in government and major construction projects.

Not all flooring is made to the same standards. With over 10 years experience in flooring manufacture and supply, we are selective with the flooring we offer. Clever Choice Design Floors superior quality flooring, constantly delivers the most stable and value for money flooring to the Australian market.
Clever Choice Design Floors are designed and manufactured to continue to perform over their recommended lifetimes and are fully covered by structural and finish warranties.

Our resellers are selected for their professional customer service, excellent product knowledge and after sales support ensuring satisfaction from your new flooring experience.

Clever Choice product specifications have been independently tested and certified to meet International and Australian Standards.

 

Who can install flooring?2020-09-07T04:02:07+00:00

The recommendation is to use a professional and experienced flooring installer to install your Clever Choice Floors, underlay, trims, and accessories. Follow the Clever Choice product installation guidelines when installing Clever Choice products. 

If you intend to install your floor yourself it is strongly recommended that you have:

  • Experience with using power tools, personal protective equipment, and
  • Experience with general building work.

For optimum performance, professional installers are available from your local retailers.

Where can I buy Clever Choice Products?2020-09-10T04:32:31+00:00

Paxwood Pty Ltd t/a Clever Choice Design Floors is a wholesale company distributing flooring solutions, underlay and accessories to flooring stores and flooring outlets across Australia.

Contact us to locate your nearest store today!

What is Underlay?2020-09-07T00:34:52+00:00

Underlay or underlayment is a term used described the thin layer of cushioning between the floorboard and sub-floor.

The thickness of Underlay and requirements for use of Underlay will vary from installation to installation. Some projects will specify a certain type of underlay in the effort to provide added benefits to noise reduction.

View Clever Choices range of Underlay to learn more.

Clever Underlay
What is the difference between hot press and cold press?2020-08-23T07:32:34+00:00

Hotpress bamboo is compressed to 1150kg/m2 density, while the cold press is only compressed to 900kg/m2. This means hot press density is more than 10% higher than cold press, thereby providing a more stable, better performing, and longer-lasting flooring option.

What is the Clever Choice Warranty period?2020-09-06T23:21:36+00:00

The warranty period for Clever Choice floorboards including Clever European Engineered Oak, Clever Australian Timber Species, Clever Ultimate Bamboo, Clever Classic Laminate, Clever Hydro, Clever Hybrid, Clever Bamboo is a 30-year residential lifetime structural warranty and 5-year commercial warranty.

 

What is density?2020-10-11T21:19:22+00:00

The formula for density is d=M/V. M represents the mass, V represents the Volume and D equals the density.
Therefore, density is the measurement that compares the amount of matter an object has to its volume. (Mass of a unit volume of a material substance.)
A board with a high amount of matter in a certain volume has high density and therefore greater stability.

Clever Flooring Type Density
Clever European Engineered Oak 750kg/m3
Clever Australian Engineered Timber Species Variable
Clever Classic Laminate 850kg/m3
Clever Hydro Laminate 950kg/m3
Clever Hybrid 2100kg/m3
Clever Bamboo 1100-1150kg/m3

 

What is Bamboo?2020-08-31T03:04:19+00:00

Bamboo is often mistaken as a tree, in actual fact Bamboo is a perennial grass plant with hollow circular stems. Although Bamboo is formally classified as a grass, many of the larger woody bamboo species are very tree-like in appearance.

Bamboo flooring remains popular for its attractive natural material using natural renewable resources.

Click here to discover the Clever Bamboo colours available. 

What happens with variation in sub-floors?2020-09-07T07:24:11+00:00

Excessive sub-floor variation leads to:

  • Excessive deflection of the panel underfoot
  • Crackling noise associated with movement within the edge joint
  • Excessive drum sound associated with foot traffic
  • Board joints coming apart in floated floors
What happens with constant mopping?2020-08-26T07:58:01+00:00

Using too much water when cleaning the hardwood floor can result in problems. What happens with constant mopping or too much water is that it will damage your floor in the long term, the added moisture will be absorbed and cause a reaction in the boards. Excessive moisture may cause the boards to deteriorate. Wet swiffers or steam mops are not to be used for this type of flooring.

What do you suggest for Glue Down Application2020-08-26T22:10:15+00:00
  1. Install four, five or six rows of flooring, either as a direct stick applying glue to the subfloor or as a floating floor by applying Glue into the groove of both the side and ends of the planks.
  2. Connect each row of floorboards together to properly fix the tongue and groove connections as much as possible.
  3. Use the clamps every 90 – 120 cm and ratchet tightly until the gaps between floorboards will close.
    Note: Do not over tighten the belt clamps. These clamps are heavy duty but overtightening only concludes problems.
  4. Place strips of “14 days” blue painters’ tape across the newly installed rows of flooring, spaced 45 – 60 cm or so, and overlapping the previous sections of boards by one or two rows. This will hold the boards tightly together until the flooring adhesive dries.
  5. Release the tension and remove the clamps.
  6. Repeat cycle.
  7. Remove tape once flooring adhesive has set – consult manufacturer installation instructions for cure time.
  8. Enjoy your floor.

CLEVER WARNING

  • Using tools can be dangerous.
  • Always take care and keep away from children.
  • For your own safety and to reduce the risk of harm wear the appropriate and necessary Personal Protective Equipment including protective eyewear in the work area at all times.
  • Select correct type and size of tool for work.
What do I need to know about Moisture affected floors?2020-10-12T04:54:27+00:00

The ATFA on the 14 August 2018 held a technical webiner on ‘Moisture Affected Floors’. This was such a great resource it is worth sharing with you. You will need about 1 hour to learn a great deal about moisture and flooring, including:

– how to identify moisture
– precautions you can take
– how to manage/rectify moisture affected floors
– and much more

What are the Clever Choice Warranty Terms and Conditions?2020-08-26T08:01:22+00:00
How do I avoid problems with my bamboo flooring?2020-08-26T07:57:44+00:00

According to David Haywood, technical manager at Australian Timber Flooring Association (ATFA), most problems with bamboo floors occur due to incorrect installation. Often where problems appear, floors have been installed with an incorrect allowance for expansion, on top of an uneven or unlevel subfloor or with inadequate moisture prevention.

Do you have a guide for Direct Stick and Dual Bond Installation2020-08-26T22:21:30+00:00

DIRECT STICK / DUAL BOND

  • Oak & Engineered Timbers are recommended to be adhered directly to the subfloor.
  • For concrete slabs where acoustic ratings are not required, firstly sweep the floor clean and dust free. Apply Mapei V4SP or Ultrabond Eco S955, following
    the manufacturer’s guidelines.
  • For dwellings where acoustic ratings are required, a dual bond method is recommended.
  • For concrete slabs, firstly sweep the floor clean and dust free. Apply Mapei Ultrabond Eco V4SP, following the manufacturer’s guidelines. Then cover the floor with 3mm AcoustiCORK underlay, ensuring no gaps are left or present.
  • Once the subfloor is completely covered with the AcoustiCORK underlay, apply Mapei Ultrabond Eco S955, following the manufacturer’s guidelines.
  • If this process is not followed as per manufacturer’s guidelines, your floor could become drumy and bounce, causing vertical movement, bouncing, squeaking or board failure.
Considerations for Tongue & Groove Installation2020-08-26T22:10:31+00:00
  1. Check each board prior to installation
  2. When installing Oak & Engineered Timber boards manufactured with a Tongue & Groove profile, it is recommended to fill the grooves using crossed link water resistant PVA glue to both the side and end Groove prior to installation.
  3. Install the boards by sliding the tongue into the groove tight until no gap is present on both the sides and ends.
  4. If any excess glue squeezes through the top of the board wipe it off immediately.
  5. Use flooring strap clamps to hold the boards tight together while the glue dries as per manufacture guidelines. This will ensure there are no gaps between boards after installation is complete.

Clever Tip:

  • Installing tongue and groove floor boards should be the last thing you do after you have prepared the space/s

 

Clever Commercial Projects2020-08-26T07:58:54+00:00

Clever Choice also specialises in clever commercial projects and work, having supplied flooring for multiple iconic buildings, including the Melbourne Recital Centre and the BCEC Art Gallery.

You will also find Clever Choice flooring in Your Town prize homes, national bottle shops, My House Rules houses and developments like Stocklands in Newport and Coomera.

Can Vinegar be used to clean my floors?2020-08-26T07:58:39+00:00

NO. The method of cleaning with vinegar and water was quite a common practice. Unfortunately, the vinegar’s acidity can have a destructive effect on the floor coatings. In the beginning, the floors may look clean and polished, but eventually, over time, the vinegar will affect the shine of your floors.

Can Clever Choice flooring be installed over concrete or tiles?2020-09-06T23:29:38+00:00

Yes, as long as the floor is clean, dry, and level. It is important to read the product installation guidelines for specific details that are available for download from each product category.

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